Service Advisor
JAMES RIVER EQUIPMENT GROUP•Garner, NC
•Onsite
About The Position
Join the team at James River Equipment in Raleigh. Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.
Requirements
- Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online
- Computer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quickly
- Previous experience in a service department is strongly preferred
- Excellent follow up with the ability to communicate well with both technicians, parts staff, and customers
Responsibilities
- Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
- Ensure the customer has sufficient credit for work authorized and make payment arrangements as required
- Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair
- Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machine
- Invoice the customer to include warranty work and review invoice with customer prior to closing work order
Benefits
- Extended health, dental, and vision insurance (day one of employment)
- Health savings account options
- Flexible spending account options
- Disability and life insurance
- 401k with employer match and profit share (after 90 days of employment)
- Annual tools and PPE allowance
- Paid time off and paid holidays
- Employee recognition rewards program
- Opportunities to attend a yearly cruise for top performers
- Opportunities for leadership and professional growth
- Quarterly group outings, company events, and employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
