Service Advisor

Diehl Subaru of Massillon • Massillon, OH

8d

About The Position

Join the Winning Team at Diehl Subaru! Are you passionate about the automotive industry and love delivering top-notch customer service? Diehl Subaru , a trusted name in the area and part of the respected Diehl Automotive Group, is looking for a driven, energetic, and customer-focused Service Advisor to join our team! As a Service Advisor you will: Greet customers and guide them through their service experience with professionalism and care. Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order. Advise customers on the maintenance intervals according manufactures specifications. Provide customers with a complete and accurate estimate for labor and parts. Communicate with technicians and keep customers updated on their vehicle status. Handle telephone inquiries regarding customer concerns, appointments, and post visit follow-up. Build lasting relationships and ensure every customer leaves with a smile!

Requirements

• Strong communication and interpersonal skills.
• A passion for helping people.
• Ability to multi-task in a fast-paced environment.
• A team player with a go-getter attitude.

Nice To Haves

• Experience in automotive customer service industry (preferred).

Responsibilities

• Greet customers and guide them through their service experience with professionalism and care.
• Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order.
• Advise customers on the maintenance intervals according manufactures specifications.
• Provide customers with a complete and accurate estimate for labor and parts.
• Communicate with technicians and keep customers updated on their vehicle status.
• Handle telephone inquiries regarding customer concerns, appointments, and post visit follow-up.
• Build lasting relationships and ensure every customer leaves with a smile!

Benefits

• Competitive pay + performance bonuses.
• Available health, dental and vision insurance.
• 401(k) with employer match.
• Paid time off.
• Employee Discounts.
• Friendly, supportive team environment.
• Work for a brand customers trust and love.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees