Service Advisor

Tuckahoe Holdings, LLC•Brunswick, GA

1d•Onsite

About The Position

To ensure optimum customer service, we are hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options for their equipment. We count on you to take advantage of our training, gain extensive product knowledge, and serve all customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

Requirements

Previous experience working in automotive or construction industry preferred.
Excellent customer service, interpersonal, and communication skills (verbal and written).
Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.
Have strong organizational skills, attention to detail, and an elevated level of competence with computer related programs.
Be professional and hard working with a customer-friendly approach to service.
Be comfortable working in a team setting.
Must be able to learn company designated software within a reasonable amount of time allotted.

Responsibilities

Greet customers and maintain a positive customer relationship throughout the entire experience to ensure repeat business.
Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
Schedule all service work and provide supervision of administration and warranty.
Communicate with the Parts team for the technicians’ parts needs and verify that the parts are entered properly on service orders.
Communicate effectively to customers regarding technicians’ findings.
Maintain and manage workload in a fast-paced work environment with an emphasis on multi-tasking.