Service Advisor

Healey Brothers•Middletown, NY

24d•Onsite

About The Position

Join the Healey Brothers Family! Healey Brothers has been serving the Hudson Valley for over 40 years, earning a reputation for integrity, quality, and customer satisfaction. At Healey Brothers Mitsubishi, we take pride in delivering an exceptional service experience — and that starts with great people. We’re looking for a motivated and experienced Service Advisor (minimum of 1yrs experience) to join our award-winning team in Middletown. If you’re passionate about customer care, thrive in a fast-paced environment, and enjoy being the link between customers and technicians, we want to meet you.

Requirements

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication, organizational, and customer-service skills.
A positive attitude and professional demeanor.
Proficiency with dealership management systems (CDK, Reynolds & Reynolds, or similar).
Ability to multi-task and stay composed in a busy service lane.
Valid driver’s license and clean driving record required.

Responsibilities

Serve as the primary point of contact for service customers — from check-in to vehicle delivery.
Listen carefully to customer concerns, accurately document repair needs, and translate them into clear work orders for technicians.
Communicate vehicle status, repair progress, and recommendations clearly and professionally.
Present maintenance and repair options in an honest, transparent manner that builds trust.
Work collaboratively with technicians, parts personnel, and management to ensure timely and accurate service completion.
Follow up with customers to ensure satisfaction and maintain long-term relationships.
Manage warranty and service contract documentation in accordance with Mitsubishi policies.