SERVICE ADVISOR

OBRIEN AUTO GROUP • Wilsonville, OR

4d • Onsite

About The Position

Audi Wilsonville, a dealership part of the O'Brien Auto Group, is currently hiring for a Service Advisor position. The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities. We are looking for a team player who has customer service experience or a sales background. This position is on a rotating schedule. This position is based on personal commission or state Min Wage, whichever is greater. The percentages start at 4% and go up to 6.5% based off production. Subject to eligibility requirements, we offer the following benefits: Bonuses Vacation – based on hire date and paid based on position Medical/Dental/Vision/RX Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages 401(k) plus company match Job Summary: The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities.

Requirements

• Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy.
• Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.

Nice To Haves

• Previous retail sales or customer service experience preferred but not required.
• Computer experience
• A charismatic and relatable personality
• Ability to communicate suitably through email, phone, or in person
• A desire and drive to be successful with a positive attitude

Responsibilities

• Maintain customer satisfaction index rating higher than that of the manufacturer, zone or branch average.
• All Service Advisors must complete tasks on time and complete as promised to customer or the customer must be notified if promised time cannot be met.
• Always under promise and over deliver.
• Maintain Dealership-prescribed standard for Hours Per Customer Repair Order Written.
• Understand and follow Federal, State and Local regulations such as those governing the disposal of hazardous wastes, OSHA Right-To-Know, etc.
• Ensure that all documents are accounted for.
• Accomplish the forecast that has been established by the GM and Service Manager.
• Greet customers in a timely, friendly manner.
• Let customers who are waiting in line know that they will be helped soon.
• Communicate with service customers to determine the nature of the mechanical problem(s) and offer logical diagnostic service(s) or repair(s) to satisfy customer problems.
• Advise customers on the care of their car and the value of maintaining their vehicle in accordance with manufacturer specifications using service menus.
• Provide accurate estimates, according to Washington State automotive law for all services or repairs sold and offer to return old parts.
• If the cost of service cannot be established during reception, leave open and contact the customer later by phone for approval.
• All orders must include proper customer information including: mileage, delivery date, VIN, phone number, etc.
• Obtain properly documented telephone approval for all Add-On sales when customers are not at the dealership.
• Properly document repair order changes.
• Indicate on repair order the exact repair instructions, making a special note of the main reasons the vehicle was brought in.
• Repair orders must be legible.
• Carefully inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• Attend regular weekly morning meetings.
• Escalate any customer concern of the Dealership to proper management.
• Follow the service drive dress code.
• Must have a neat appearance.
• Perform active delivery to any guest in need.
• Perform other duties as assigned by Management.
• Regular attendance is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner.
• Maintain professional demeanor while at work.
• Must conform to company policy regarding non-discrimination and harassment.

Benefits

• Bonuses
• Vacation – based on hire date and paid based on position
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed