Service Advisor
About The Position
Wilsonville, OR | Mercedes-Benz | Premium luxury brand | Hospitality | Income Potential: $50,000 - $120,000+ Annually Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Mercedes-Benz of Wilsonville, you're not just working at a dealership. You're representing one of the world's most iconic luxury brands and a team that takes that responsibility seriously. This isn't your average service advisor role. Our service department runs with structure, volume, and real earning potential. We invest in the right tools, the right training, and the right team so you can focus on what you do best: delivering an exceptional guest experience. If you're a high-performing advisor who wants to grow -- in income, in skill, and in career -- this is the kind of place that rewards it.
Requirements
- 2+ years of service advisor experience in a franchised dealership (luxury brand experience a strong plus)
- Track record of high CSI/NPS scores and repeat guest relationships
- Strong communication skills -- clear, calm, and confident with guests and teammates alike
- Ability to manage high volume without sacrificing accuracy or attention
- Reynolds & Reynolds or CDK experience preferred
- Valid driver's license with a clean driving record
- A genuine hospitality mindset -- you treat every guest interaction like it matters, because it does
Nice To Haves
- luxury brand experience a strong plus
Responsibilities
- Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
- Translate technical repair information into clear, confident communication guests trust
- Build and maintain accurate estimates, timelines, and follow-up commitments
- Coordinate with technicians and parts to keep work moving efficiently
- Identify and present additional service recommendations that protect guest safety and vehicle value
- Deliver a white-glove pickup and delivery experience consistent with the Mercedes-Benz brand
- Maintain accurate records in the DMS and follow all documentation and compliance standards
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Paid manufacturer and product training
- Clear career path -- advisors grow into service management and beyond
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
