Service Advisor
Better Collision Collisions•Summerville, SC
•Onsite
About The Position
Better Collision Centers is one of the fastest-growing collision repair companies in the United States, doubling company revenue each year for the past 4 years. We are looking for a Service Advisor to join our team and contribute to creating a 'Better' Experience for our customers, employees, and partners. This role offers a great opportunity to launch and grow your career within a rapidly expanding company. We welcome all applicants with unique talents and abilities from all backgrounds and characteristics.
Requirements
- The position is based in a normal shop environment.
- Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process.
- The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside.
- Regular exposure to work near mechanical parts.
- Mandatory requirement to wear protective equipment when necessary.
- Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.
Responsibilities
- Estimate all drive-in appointments as well as walk-in customers and complete repair plans
- Complete process review with customer
- Open all Repair Orders with DRP compliance, including obtaining proper authorizations
- Check in vehicle upon drop-off with customer
- Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
- Post repair plan documentation
- Provide post repair plan communication including all vehicle status updates
- Complete total loss administration
- Perform other related duties as assigned for the purpose of ensuring a world-class customer service experience
- Perform Final QC, including test drive
- Deliver vehicle to customer upon completion
- Comply with all Better Collision safety rules, guidelines, and standards
- Perform other related duties as assigned, including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
