Service Advisor

Holiday World RV•Katy, TX

10d•Onsite

About The Position

Service Advisor - Recreational Vehicles If you are customer service oriented and happens to love recreational vehicles, then our dealership has the perfect job for you. We are looking for an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and serves as a liaison between customers and service technicians. Successful candidates will also have excellent follow-through skills, exceptional customer service skills and a sharp eye for details.

Requirements

Outstanding communicator
Professional appearance
Strong work ethic
Comfortable greeting customers
Comfortable scheduling appointments
Excellent follow-through skills
Exceptional customer service skills
Sharp eye for details

Nice To Haves

Experience in a service-related position is also preferred, but not necessary.

Responsibilities

Greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to technicians
Upsell recommended/additional services using low pressure, high integrity methods
Provide accurate estimates of repair/maintenance costs
Adhere to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards