Service Advisor

Bosch Truck Group Inc.•Calgary, AB

7d•Onsite

About The Position

The Service Advisor at Bosch Truck Group Inc. helps manage the daily work in the service department. They assist customers from their first inquiry through completing their invoice and follow-up. Their goal is to make sure the service shop runs smoothly and to build strong, long-lasting relationships with customers.

Requirements

Good understanding of business to help improve service operations and profits.
General knowledge about commercial vehicles and the transportation industry.
Follow safety and health rules to keep a safe workplace for everyone.
Use software and technology efficiently to complete daily tasks.
Communicate clearly and respectfully with customers and coworkers.
Provide excellent service by maintaining good relationships with clients.
Take initiative to solve problems and find opportunities.
Plan and prioritize tasks to meet goals efficiently.
Identify and fix problems quickly and escalate when needed.
Work well with others to support a positive work environment.

Nice To Haves

Experience in dealership roles is preferred.
Additional education in related fields is a plus.

Responsibilities

Find and prioritize potential service opportunities by checking vehicle history, analyzing diagnostics, contacting customers, scheduling visits, and keeping records.
Increase service sales by understanding customer needs, suggesting maintenance, troubleshooting issues, creating work orders, and organizing scheduling.
Improve shop efficiency by planning work, coordinating resources, arranging outside vendor jobs, confirming appointments, and joining service meetings.
Provide great customer service by welcoming customers, checking appointments, performing inspections, responding to requests, offering extra services, and updating customers about any changes.
Build strong customer relationships by reviewing finished work, explaining any postponed services, suggesting future maintenance, closing work orders, issuing invoices, booking follow-ups, returning vehicles, and getting customer feedback.
Support a positive and team-focused service department by respecting diversity, promoting teamwork and responsibility, protecting privacy, learning continuously, and helping with projects and sharing knowledge.