Service Advisor, Carson, CA
About The Position
Velocity Vehicle Group (VVG) is a premium commercial brand in medium to heavy truck dealerships, offering a full-service experience from sales to technicians and parts. VVG aims to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies, complemented by its Leasing and Rental business and financial services division. VVG is a dynamic and rapidly expanding organization seeking individuals who relish daily challenges and are passionate about delivering top-notch customer service. Joining VVG offers an extraordinary work environment with competitive compensation and a comprehensive benefits package, fostering a Great Place to Work™ culture.
Requirements
- Proven technical expertise
- Knowledge of trucks and parts
- Excellent customer service skills
- Excellent communication skills
- Excellent problem-solving skills
- Strong organizational skills
- Excellent time management skills
- Able to work in fast-paced environment
- Work well with internal and external customers
- Must be able to pass a post-offer drug screening, physical examination, and background check
Responsibilities
- Greet customers upon arrival in the maintenance area.
- Listen attentively to customer vehicle concerns and conduct thorough inspections.
- Proactively check for recalls and retrieve crucial vehicle information.
- Maintain customer rapport by explaining estimates and providing daily updates.
- Submit documentation for warranty repair orders.
- Verify warranty and service contract coverage.
- Prepare detailed repair orders, describing symptoms, problems, causes, and required repairs/services.
- Obtain necessary approvals.
- Monitor repair work to ensure timely completion.
- Review completed jobs, collect payments, and efficiently close out service orders.
- Ascertain vehicle problems and services by listening to customer's description of symptoms.
- Clarify description of problems.
- Retrieve mileage and VIN numbers from vehicle.
- Check vehicle maintenance records.
- Examine service schedules.
- Call customer when job is complete and truck is ready for pick up.
- Establish good customer relations by providing estimates and timelines.
- Perform administrative duties on a per-need basis.
- Enter RO into service database system and send to Estimator and Dispatcher.
- Print warranty.
- Print repair orders.
- Issue sublet purchase order numbers.
Benefits
- 401K with matching
- Medical, Dental, and Vision coverage
- Fantastic Culture
- HSA & FSA
- Employer paid Life Insurance
- Paid Vacation Days
- Sick Leave
- Company perks such as employee discounts, company events and training programs
- Excellent Training and Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
