Service Advisor - Ken Garff Porsche Lehi

Ken Garff•Lehi, UT

4h•Onsite

About The Position

Porsche Lehi, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. We are out to do things differently and want to consistently change, grow, and progress. Our employees are proud of where they work! Ken Garff Automotive Group is not your standard dealership or group of dealerships. We are looking for a friendly and cooperative demeanor; quick to connect and build relationships with others. We want someone who is unselfish and approachable with a preference for exciting, fast-paced work. The ideal candidate is a motivated, patient, conscientious, relaxed and cooperative team worker. They should be accommodating and analytical, while producing highly precise and accurate work. At first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way. This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.

Requirements

Friendly and cooperative demeanor
Quick to connect and build relationships with others
Unselfish and approachable
Preference for exciting, fast-paced work
Motivated, patient, conscientious, relaxed and cooperative team worker
Accommodating and analytical
Producing highly precise and accurate work
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs

Responsibilities

Greet all customers promptly and professionally
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
Provide customers with updates, estimates, and inspection results in a timely manner
Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
Review all completed work and recommendations and collect payments from customer
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
Provide excellent service and review the customer satisfaction survey to each customer