Service Advisor

Vanlife Customs•Arvada, CO

54d•$52,000 - $67,000•Onsite

About The Position

Vanlife Customs is seeking a motivated, organized, and customer-oriented Service Advisor to join their growing team. This is not a traditional service advisor role; the focus is on how well individuals treat people, communicate clearly, and bring projects to completion with care, precision, and finesse. Vanlife Customs is a customer-focused adventure van upfitter committed to delivering high-quality workmanship, transparent communication, and an exceptional client experience. They specialize in custom camper van conversions, business vehicle conversions, electrical systems, heating and cooling solutions, suspension upgrades, diagnostics, accessories, and ongoing vehicle support. The Service Advisor will serve as the primary point of contact between customers and the Vanlife Customs team, creating a welcoming and professional experience while helping customers navigate service work, upgrades, diagnostics, and custom installation projects. The ideal candidate is personable, detail-oriented, organized under pressure, and capable of building trust through proactive communication and transparency. Strong customer service skills are more important than deep automotive knowledge.

Requirements

Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Positive attitude and team-oriented mindset

Nice To Haves

Passion for adventure vans, overlanding, automotive service, or the outdoor lifestyle industry
Experience in automotive, RV, overland, fabrication, or van conversion industries
Familiarity with estimating and invoicing software
Knowledge of electrical systems, heating and cooling systems, suspension upgrades, and vehicle accessories
Understanding of service scheduling, maintenance processes, and diagnostics

Responsibilities

Serve as the primary point of contact for customers throughout the service process
Build trust through clear, transparent, and proactive communication
Deliver a high-end, white-glove customer experience that reflects the Vanlife Customs brand
Greet customers and assist with vehicle check-in and service write-ups
Listen to customer concerns and accurately document symptoms, upgrade requests, and repair needs
Build and present repair estimates and service recommendations
Communicate with technicians regarding diagnostics, installations, repair status, and timelines
Maintain regular communication with customers throughout the build or service process
Coordinate scheduling and workflow to maximize shop efficiency
Process invoices and collect payments upon vehicle delivery
Maintain accurate service records and customer information
Ensure a clean, professional, and organized front office environment
Deliver exceptional customer service and build long-term client relationships