Service Advisor

Virginia Truck Center•Columbia, SC

17d•Onsite

About The Position

Excel Truck Group is seeking a 1st shift Service Advisor to join our Columbia, NC team. If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills, this is a career you should explore! This role offers industry-leading pay with a base compensation range between $55,000-$75,000 annually, plus monthly performance bonuses. Enjoy a desirable 1st shift Monday-Friday weekday schedule with less hours, less stress, and an incredible support system. The environment is focused on customer service rather than hitting quotas, with a better communication system in place to provide better customer service and expedite processes seamlessly. There are advancement opportunities, including moving into a Service Office Supervisor role. Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Join an established, family-owned dealer that has been in business since 1981, with over 800 employees and 10 locations serving the mid-Atlantic market.

Requirements

Truck or auto service advisor experience
Strong administrative skills
Truck or automotive technical skills

Nice To Haves

Experience with Freightliner trucks
Experience in a dealership environment
Experience with opening and closing ROs

Responsibilities

Provide administrative assistance supporting a high-volume Truck Service team.
Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO’s).
Communicates promptly addresses and resolves customer concerns and service follow-up issues.
Build productive working relationships with fellow employees through clear communications.
Has an approachable style; fosters open communication through active listening.
Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.
Maintain open communications with our technicians, management team and customers regarding job/repair status changes.
Follow up with customers to ensure they are satisfied with the service they received.
Promote cooperation and teamwork among technicians and support staff.
Assists other Service Advisors when needed.
May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our customers.
Support our Safety Culture and is committed to our Elite Support principles.
Perform all other related duties as assigned to support our dealership and our customer.