Service Advisor

CSN Keating LLC•College Station, TX

17d•Onsite

About The Position

Working as a Service Advisor can be a rewarding or thankless job, and both happen every day. Advisors help customers with maintenance, recalls, and warranty and non-warranty repairs. Technicians are trained to fix vehicles, and Advisors are the liaison between the technician and the customer. Service Advisors should greet every customer with a smile, because let's face it, no one likes to take their car in. Advisors are there to explain what repairs are needed and what repairs and maintenance are recommended and he/she clearly communicates these in a timely manner. Technicians talk shop, but Advisors talk in language the customer can understand (in English or Spanish).

Requirements

High school diploma or GED preferred
Post-secondary automotive training or equivalent work experience
One year of dealer-level or large facility experience preferred
Broad scope of automotive mechanical/electrical knowledge
Excellent customer service focus
Neat, clean, and professional appearance
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Unrestricted driver's license and clean driving record
Can drive both automatic and standard-transmission vehicles
Basic computer and internet skills

Responsibilities

Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and is in compliance with regulations and standards
Complies with and enforces all safety policies and procedures
Serves as the primary point of contact for service and repair matters
Attends all staff meetings, trainings, and educational classes as required
Helps educate/train new staff members
Performs other duties as assigned