Service Advisor at Rountree Moore Nissan

Morgan Auto Group•Lake City, FL

17h•$65,000 - $120,000•Onsite

About The Position

We are looking for a qualified Service Advisor to join our team at Rountree Moore Nissan, a part of the fast-growing Morgan Auto Group. We offer a team environment, great benefits, and ongoing training and support with growth opportunities available. If you align with our values of integrity, transparency, professionalism, and teamwork, this could be the opportunity to accelerate your career in automotive retail. Our Advisors typically earn between $65k-$120k annually, depending on experience.

Requirements

Experience in automotive retail.
Alignment with values of integrity, transparency, professionalism, and teamwork.
Ability to provide excellent customer service.
Skills in listening, identifying needs, and resolving concerns.
Ability to estimate costs and completion times.
Ability to communicate effectively with customers.
Ability to coordinate repair activities.
Ability to obtain customer approval.
Attention to detail for inspecting repair orders.
Ability to meet sales goals.
Ability to meet customer satisfaction expectations.
Ability to handle telephone calls professionally.
Ability to document repair order changes.
Ability to review service repairs and charges for accuracy.

Nice To Haves

Experience as a Service Advisor.
Experience with Morgan Auto Group values.

Responsibilities

Greets all customers promptly and provides timely professional service.
Ensures customer satisfaction and loyalty by departing from traditional methods when necessary.
Provides excellent customer service by listening to inquiries, identifying service needs, resolving concerns, and selling additional services.
Estimates costs and completion times for services and settles customer accounts.
Communicates with customers about the status of their vehicle's work.
Coordinates activities to ensure repair work is completed correctly and on time.
Obtains customer's written approval on all repair orders and add-on sales.
Inspects finished repair orders for completeness, accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations.
Delivers vehicles in perfect condition.
Identifies and treats repeat and first-time customers appropriately.
Contacts customers to remind them of service appointments and upcoming maintenance.
Answers incoming telephone calls promptly and courteously, striving to satisfy caller inquiries.
Documents changes to repair orders.
Eliminates surprises for customers by reviewing service repairs and charges for accuracy.
Promptly addresses and resolves customer viewpoints and service follow-up issues.