Service Advisor

Trimac Transportation and Family of Companies•Spruce Pine, NC

2d•Onsite

About The Position

Trimac Transportation is a North American leader in bulk logistics, committed to continuous improvement, operational excellence, and superior customer service. We are seeking a hands-on, organized, and customer-focused Service Advisor to lead frontline maintenance execution, vendor coordination, and compliance activities at our Service Centers. Reporting to the Fleet Services Supervisor or Facility Manager, this leadership role supervises service writers and administrative staff while serving as a key liaison between drivers, dispatch, vendors, and maintenance teams. The Advisor ensures that preventative maintenance, repairs, and tank cleaning activities are scheduled, tracked, and completed in accordance with internal standards and regulatory requirements.

Requirements

Strong mechanical aptitude and understanding of preventative maintenance schedules.
Effective leader with coaching, communication, and conflict resolution skills.
Detail-oriented with strong organizational and documentation abilities.
Comfortable working in fast-paced, high-priority environments with shifting demands.
Proficient in Microsoft Office and maintenance software (TMT preferred).
Customer-focused with the ability to manage multiple stakeholders and service priorities.
High School Diploma or equivalent required.
Minimum 3 years of experience in a service writer, maintenance coordination, or administrative supervisor role within transportation or mechanical services.

Nice To Haves

Post-secondary education in Business, Transportation, or a related field is an asset.
Experience supervising staff and managing both shop and washrack operations is preferred.

Responsibilities

Supervise and coach service administrators and writers to ensure procedural compliance, productivity, and professional communication.
Ensure consistent documentation and workflow execution across both maintenance and cleaning operations.
Coordinate with internal support teams (e.g., NTSsupport) to resolve system-related issues.
Act as a primary contact for equipment and cleaning service inquiries from drivers, dispatch, and external customers.
Communicate status updates, ETAs, and service recommendations clearly and professionally.
Escalate service-related issues requiring urgent resolution or cross-functional coordination.
Select and manage third-party vendors; issue and track vendor repair orders (VROs).
Review vendor estimates and paperwork for accuracy, cost efficiency, and documentation compliance.
Resolve vendor disputes and monitor repair timelines to reduce downtime.
Coordinate PM schedules and inspections to meet both internal standards and regulatory requirements.
Manage follow-ups such as retorques and overdue work orders.
Identify and escalate safety or compliance risks as needed.
Coordinate daily repair and tank cleaning schedules in partnership with shop supervisors, foremen, and parts personnel.
Track labor, parts, and cleaning activities to ensure proper billing and cost allocation.
Assist with intake assessments and estimate preparation.
Utilize TMT and other maintenance systems to manage workflow and digital records.
Ensure timely scanning and attachment of inspection forms, cleaning reports, and work orders.
Oversee accurate coding and closure of work orders for both mechanical and washrack services.
Support internal conflict resolution on repair justifications and scope of work.
Help troubleshoot minor mechanical issues and guide drivers to safe locations or appropriate vendors.
Identify and implement process improvements across service, cleaning, and administrative workflows.