SERVICE ADVISOR- Acura

Hanania Automotive Group•Jacksonville, FL

11d•Onsite

About The Position

Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you’re ready to make a difference and create outstanding experiences for our customers, we want to hear from you! As an Automotive Service Advisor, you’ll be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience. You'll handle numerous customers, manage priorities, and keep follow-ups on track—all while providing outstanding care and creating positive experiences.

Requirements

Proven ability to provide exceptional customer service and maintain high satisfaction levels.
Ability to set and achieve sales and performance goals.
Thrive in a fast-paced environment with multiple priorities.
Strong interpersonal skills and effective communication abilities.
Excellent organization and follow-up skills, with experience in working with technology.
A valid driver's license.
Must pass background check and hair follicle drug screen.

Responsibilities

Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
Create transparent repair orders with detailed cost and time estimates.
Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
Accurately process cash and check receipts according to company policy.