Service Advisor

Steele Auto Group•Dartmouth, NS

20h•Onsite

About The Position

ECI Dartmouth is looking for a Service Advisor to join their team. At ECI, they pride themselves on being an industry leader in commercial transportation solutions. The Dartmouth location offers a fast-paced, team-oriented environment where employees are supported and empowered to succeed. With access to ongoing training, career development opportunities, and a strong culture built on teamwork and customer commitment, you'll have the tools and support needed to grow your career.

Requirements

Experience in a dealership is great, if not, don’t worry just bring your positive attitude!
CDK knowledge a strong asset
A hands-on, problem-solving attitude while being driven and motivated
Excellent communication and interpersonal skills
Strong organizational skills and the ability to manage multiple priorities
A valid driver’s license with a clean driving abstract

Responsibilities

Welcoming clients with professionalism and listening closely to understand their vehicle concerns.
Accurately confirming service coverage or warranties and clearly communicating next steps.
Preparing precise estimates for labour, parts and materials.
Creating detailed work orders that reflect both client input and technician diagnostics.
Keeping clients informed with transparent updates, realistic timelines and thoughtful follow-up.
Maintaining accurate service records and staying aligned with our service standards.
Proactively identifying ways to enhance the client experience through every interaction.