Service Advisor

New West Truck Centres•Calgary, AB

40d•CA$50,000 - CA$55,000•Onsite

About The Position

The Service Advisor is the face of our business, responsible for welcoming customers, understanding their needs, and guiding them through the service process with confidence and care. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys solving problems, building relationships, and staying organized. No prior trucking or automotive experience is required; strong customer service skills are essential, and the company will provide industry-specific training.

Requirements

High School Diploma required.
Strong customer service experience is required (retail, hospitality, call center, or other customer-facing roles).
Ability to stay calm and professional in a fast-paced environment.
Strong communication skills with the ability to explain information clearly.
Positive, team-first mindset.
Genuine desire to help people and solve problems.
Strong communication and relationship-building skills.
Curiosity and willingness to learn every day.

Nice To Haves

Post-secondary education in a related field is an asset.
Automotive or trucking experience is an asset but not required.

Responsibilities

Be the first point of contact and create a positive, professional experience for every customer.
Ask the right questions to understand customer needs and ensure accurate service recommendations.
Build trust and rapport through clear communication and follow-up.
Act as a liaison between customers and internal teams (Service, Parts, Sales).
Keep customers informed throughout the service process.
Ensure accuracy of all customer and vehicle information.
Promote additional services that add value to the customer experience.
Think on your feet and find solutions in a fast-paced environment.
Coordinate with technicians and parts teams to keep work flowing efficiently.
Stay organized while managing multiple customers and timelines.
Take ownership of challenges and see them through to resolution.