Service Advisor

Joseph Buick GMC•Cincinnati, OH

18d•Onsite

About The Position

At Joseph Auto Group, we are proud to be a locally owned, family-operated business with deep roots in the community. Over the decades, we’ve built our reputation on family values, honest communication, and long-term relationships with both our employees and our customers. Our service drive is fast-paced, high-volume, and supported by a team of experienced technicians, dedicated management, and loyal repeat clientele. We are seeking a driven, professional Automotive Service Advisor who shares our family-first dedication to quality service, excels at transparent communication, and thrives in a high-energy environment.

Requirements

1–3+ years of experience as an Automotive Service Advisor / Writer (dealership or high-volume independent shop preferred).
Strong understanding of general automotive mechanics, factory maintenance schedules, and warranty processes.
Hands-on experience with dealership management software and texting/update platforms.
Exceptional verbal and written communication skills; ability to explain complex technical repair issues in clear, accessible language.
Valid driver’s license with a clean driving record and the ability to pass standard pre-employment screening.

Responsibilities

Greet customers promptly in the service drive, listen actively to vehicle concerns, and accurately log repair order details.
Keep customers continuously informed on their vehicle’s repair status—delivering timely, transparent updates via phone, text, or email.
Provide clear repair estimates, explain multi-point inspection results, and obtain approvals for additional recommended maintenance without high-pressure tactics.
Liaise continuously with technicians to track job progress, manage parts availability, and ensure accurate promise times.
Follow up with clients regarding warranty coverage, potential delays, and post-service satisfaction to maintain high customer satisfaction scores (CSI).