Service Advisor STM 224

Southern Tire Mart•Madison, AL

2d•Onsite

About The Position

Southern Tire Mart is seeking a Service Advisor to greet customers professionally, explain services and promotions, and manage service tickets. This role involves coordinating with technicians, communicating job status and costs to customers, processing payments, and maintaining service records. The ideal candidate will keep the service area organized and ensure all customer interactions meet Southern Tire Mart's high standards.

Requirements

High school diploma or GED required.
Must be at least 18 years old and able to pass a pre-employment drug screen.
Strong verbal and written communication skills.
Ability to multitask and stay organized in a fast-paced environment.
Basic computer skills and familiarity with POS/service management systems.

Nice To Haves

Previous experience in sales, service writing, or customer service preferred.
Knowledge of automotive or commercial tire services is a plus.

Responsibilities

Greet customers in a professional, courteous, and friendly manner.
Clearly explain available services, current promotions, and special offerings such as free vehicle inspections.
Create, manage, and update service tickets within the system accurately.
Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status.
Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way.
Process payments and complete necessary paperwork upon service completion.
Maintain accurate, up-to-date service records and documentation.
Keep the front counter area clean, organized, and welcoming.
Ensure every customer interaction reflects Southern Tire Mart’s high standards of service.