Dolan Dodge Level 3 Service Advisor
Dolan Auto Group•Reno, NV
•Onsite
About The Position
Dolan Dodge is seeking a Level 3 Service Advisor to join their team. The role involves greeting customers, understanding their service needs, preparing repair orders, estimating costs for additional repairs, and advising customers on available services. Dolan Auto Group is recognized as a Best Place to Work in Northern Nevada, offering a dynamic, collaborative, and growing workplace with opportunities for advancement. They are also active community supporters.
Requirements
- High School diploma or equivalent.
- Possess an acceptable driving record and a valid driver's license.
- Be at least 18 years of age.
- Ability to multi-task in a fast-paced work environment.
- Strong organizational skills and detailed oriented.
- Strong communication skills.
- A team player who is focused on providing exemplary customer service.
Responsibilities
- Advises customers about necessary service for routine maintenance.
- Confers with customers about inspection results, recommends corrective procedures, and prepares work orders for needed repairs.
- Prepares a repair order showing time, cost, and labor estimates for service.
- Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes promised time.
- Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment.
- Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day.
- Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Maintains a professional appearance.
- Keeps work area clean.
Benefits
- Paid Time Off/Vacation
- Employer Paid Health Insurance
- Employer Paid Dental Insurance
- Employer Paid Vision Insurance
- Employer Paid Short Term Disability Insurance
- Employer Paid Term Life Insurance
- Employer Matched Christmas Club Savings Fund
- Employee pricing on vehicle purchases, service, and parts
- Training, tuition, and certification reimbursement for job specific training
- Exclusive employee discounts available through select local businesses
- 401k Retirement Plan
- Optional Allstate supplemental benefits (additional dental, vision, short term disability, accident, cancer, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
