Service Advisor

Gage Marine Corporation•Delavan, WI

12d•Onsite

About The Position

Gage Marine of Delavan, WI is looking to hire a full-time Service Advisor to join our office team. This year-round, full-time position offers competitive wages starting at $23 per hour depending on experience and fantastic benefits, including medical, dental, vision, life insurance, a 401(k), paid vacation and personal time, employee discounts, and opportunities for continued job training. As a Service Advisor and Valet Administrator, you are the main point of contact for our valet customers. You will communicate job details and priorities to our technicians, write work orders, & assist our service manager with customer billing. You will assist customers with program sign-up, process billing and maintain accurate records. From entering and updating work orders into the system to communicating with customers and co-workers, you are busy every day. With a friendly demeanor, you utilize your customer service skills and answer questions, guide others, and do whatever else you can to help. You feel accomplished every shift knowing you keep our clients informed and happy.

Requirements

Customer service or sales-related background preferred
Professional appearance and positive attitude to all customers
Ability to communicate at a high level, both verbally and in writing
Strong organizational and computer skills are required for the position
Be team-oriented, self-motivated, and process driven
Dockmaster knowledge a plus
Valid driver's license
Ability to pass a pre-employment background and drug screen

Nice To Haves

Excellent communication and interpersonal skills
Ability to solve issues for all kinds of clients with professionalism and patience
Organized and detail-oriented
Ability to manage time well and prioritize multiple tasks effectively
Present yourself professionally

Responsibilities

Initiate work orders and maintain control until closed and invoiced
Scheduling service work appropriately
Keeping track of job status/progress and communicating proactively with customers and employees
Returning phone calls and emails promptly
Dispatching tickets to appropriate techs
Creating and updating work orders with proper documentation
Explaining work to the customers over the phone or via walkarounds
Ensuring the parts are available for the jobs prior to dispatch
Ensuring the work is approved
Tracking open work orders on scheduling system
Follow up with techs and/or customers on progress
Pre-selling and suggest additional work proactively
Performing work order audits to quality check all lines addressed, pricing accurate, parts and sublets billed, etc
‘Pre-deliver’ closed work orders over the phone and answer all questions
Follow up with customers on future work
Maintain neat and clean service facilities & equipment
Ability to read work order requests and ensure that boats are efficiently and effectively moved for rigging and pre-owned technician, haul-launch schedules
Knowledge of OEM and recommended maintenance schedules for all boat engines and products
Handles service department filing and records
Ensure that all service bulletins for engine and boat are written up and repair orders generated
Provide proactive and routine communication to ensure customer satisfaction with performance, products, and services
Greet, welcome, and offer direction and amenities to clients as they enter the premises
Operate the phones and main telephone line hospitably and effectively by answering each call within two rings, transferring calls to the appropriate individual or department, and/or taking and communicating messages as needed
Multitasking and time-management skills, with the ability to prioritize tasks
Great attitude, accuracy, thoroughness and proactive effort toward anything else asked to do