Service Advisor
About The Position
Sunwise Auto Group is looking for an experienced Service Advisor to join their growing and expanding team at Weatherford BMW. The company strives to simplify every aspect of buying, owning, and servicing every vehicle. They are looking for qualified, enthusiastic individuals to join their team. This is a progressive, fast-paced, growing company focused on a premium customer experience. Sunwise Auto Group offers a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. They are seeking Service professionals who think differently and strive to provide 100% customer satisfaction – utilizing the latest technologies to find the perfect solutions for their guests. As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.
Requirements
- Minimum of 3 years’ experience
- Excellent follow-through skills
- Broad knowledge of new vehicle technologies and mechanical operations
- Fantastic communication skills
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Ability to be analytical, problem solve and multi-task
- Team oriented and self-motivated
- Valid driver's license and clean driving record
- Professional, well-groomed personal appearance
Nice To Haves
- Highline dealership preferred
- Experience with CDK preferred
Responsibilities
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Oversee administration of warranty claims as well as training and supervising of service department
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Effectively communicate to the customer the timeline of repair and maintenance
- Follow-up with progress calls and/or emails to customers regarding any changes in the estimate or pick-up time
- Resolve customer complaints and questions
Benefits
- Competitive Wages – monthly pay range ($3,399.07-$14,000/month)
- Professional, fun, and friendly work environment with supportive management
- PTO and Paid Holidays
- Excellent benefits package including medical, dental, & vision
- Opportunities for career growth and advancement
- Paid Life Insurance
- Flexible Spending Accounts
- 401K and employer match
- Employee discounts on vehicle purchases, parts, and service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
