Service Advisor

Southaven Honda•Southaven, MS

18h•Onsite

About The Position

Southaven Honda is seeking an Automotive Service Advisor to join their exciting and motivated team. As a Service Advisor, you will be at the forefront of the automotive industry, promoting innovative parts and accessories, and working with the latest diagnostic technology in a state-of-the-art environment. You will own the customer's experience in the service lane and be the first point of contact for vehicle status, repairs, diagnostics, and issues. This role requires becoming well-versed in product offerings, inventory needs, technician scheduling, and customer service. Southaven Honda strives to make every customer a customer for life by rewarding employees who are motivated and ready to work hard. They believe happy employees make happy customers and that every employee is critical to their success. Their goal is to exceed client expectations by investing in employees through continual training, career development, and growth opportunities.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Oversee administration of warranty claims.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.