Service Advisor - Lexus of Portland
About The Position
Lexus of Portland has an outstanding opportunity for a Service Advisor to join their team! The Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction. This role involves meeting and greeting customers, determining the course of action for vehicle service, obtaining customer authorization, writing up service needs, and providing accurate estimates for cost and completion time. The Service Advisor will communicate effectively with customers regarding repairs and maintenance, possess knowledge of warranty and service/insurance policies, and keep customers informed about their vehicle's prognosis. Additionally, the role includes calling customers to make appointments, answering telephones, and attending required training and department meetings.
Requirements
- High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
- Current valid driver’s license
- Must have good reading, writing and math skills.
- Have excellent interpersonal skills and provide outstanding customer service.
- Ability to work retail hours
- Computer proficient
Responsibilities
- Meet & greet customers with courtesy and efficiency
- Responsible for proving outstanding guest experience!
- Determine the course of action to take and obtain customer authorization.
- Write up service needs and give customers an accurate estimate for dollar amount and completion time of work.
- Communicate effectively with customers, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
- Have knowledge of warranty and service/insurance policies.
- Keep customers informed and advise customers of the prognosis of their vehicle.
- Call customers to make appointments and answer telephones in a timely manner.
- Attend/complete required training and department meetings.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave (for temporary/part-time employees in specific geographic areas)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
