Service Advisor

Somerville Auto Group • Toronto, ON

11d • Onsite

About The Position

As a Service Advisor at Somerville Hino, you are a key point of contact for our customers and an essential link between the service team and the shop. You are customer-focused, organized, and sales-minded, with a strong commitment to keeping our customers safely on the road. You take pride in delivering accurate information, meeting service sales objectives, and ensuring a positive customer experience from start to finish.

Requirements

• High school diploma or post-secondary education.
• Minimum of one (1) year of sales experience.
• Strong customer service orientation with the ability to work independently.
• Ability to learn and effectively use company-provided software and systems.
• Self-motivated, organized, and detail-oriented.

Nice To Haves

• Previous experience as a Truck or Automotive Service Advisor in a dealership environment is preferred.
• experience in a truck, automotive dealership, or aftermarket environment is an asset.

Responsibilities

• Maintain a high level of customer satisfaction while recommending appropriate repairs and services based on customer needs.
• Present maintenance recommendations and service menus in a clear and professional manner.
• Prepare accurate labour and parts estimates and provide realistic timelines for service completion.
• Answer incoming service calls professionally and efficiently.
• Manage and maintain relationships with repeat customers and oversee assigned accounts.
• Coordinate and monitor active service jobs to ensure timely completion.
• Act as a liaison between customers, technicians, and the service team to maximize efficiency and results.
• Maintain accurate documentation including work orders, purchase orders, invoices, and reports in accordance with company SOPs.
• Communicate service reminders and follow up with customers as required.
• Ensure the service area maintains a clean, safe, and professional appearance.
• Proactively reach out to customers for service opportunities and accurately record information in the CRM system.

Benefits

• A positive and supportive work environment with an active social committee and company events.
• Competitive compensation and bonus program (details shared during the recruitment process).
• Comprehensive health and dental benefits, including an Employee Assistance Program.
• Generous vacation and paid time off (PTO) in alignment with Ontario employment standards.
• Opportunities for professional development and internal career advancement within a family-owned organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED