Service Advisor
About The Position
At Servco Toyota Hilo, we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner. Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.
Requirements
- High school graduate or equivalent
- Minimum one year of sales or customer service experience
- General mechanical knowledge gained either through work experience or education
- Strong communication and customer relations skills
- Strong attention to detail
- Ability to multi-task and meet deadlines
- Valid driver’s license and strong driving record
Nice To Haves
- Auto dealership and service writing experience preferred
- Dealertrack experience preferred
Responsibilities
- Welcome customers and determine which vehicle services are needed
- Work as a liaison between technicians and customers to provide an understanding of the work that needs to be completed on their vehicle
- Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
- Provide accurate cost and time estimates and obtain customer’s approval
- Monitor status of vehicle service/repair and keep customer informed
- Book and close repair orders on a timely basis
- Arrange for customer loaner vehicles if needed
- Follow-up on back-ordered parts and contact customer to schedule return appointment
- Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer
Benefits
- Competitive incentive program
- Compensation for strong customer service scores
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
