Service Advisor

Stevens Transport • Dallas, TX

26d • Onsite

About The Position

The Service Advisor serves as the primary point of contact between drivers and technicians regarding all service and repairs, including the preparation of work orders. This is a highly physical, customer-facing service role requiring a mechanical aptitude and professional communication skills.

Requirements

• Must have working knowledge of all heavy truck and trailer repair methods, including a background in diesel engines
• Basic computer skills + proficiency in Microsoft Excel
• Ability to read, write and speak English
• Ability to operate a computer-based tracking system and diagnostic software
• Valid driver's license is required

Nice To Haves

• Ability to train other employees as necessary
• Reefer experience

Responsibilities

• Greeting drivers on the yard in a timely, friendly manner
• Advising drivers of the required and recommended maintenance for their vehicle
• Generating and maintaining all work orders and repair orders in the service database
• Entering and prioritizing work orders for techs, including planning and scheduling their duties with foremen
• Monitoring daily open repair orders and update drivers on any changes in agreed service or time of completion
• Tagging parts and vendor authorization numbers for invoice preparation
• Checking with OEMs for warranty eligibility and running recalls on every vehicle that arrives
• Scanning documents into database
• Following all safety rules and regulations in performance of work duties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed