Service Advisor - Jaguar Land Rover Raleigh

Holman•Raleigh, NC

4d•$3,000 - $10,000•Onsite

About The Position

The Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction. This role involves ensuring an outstanding guest experience by determining the course of action for vehicle repairs, obtaining customer authorization, writing up service needs, and providing accurate estimates for cost and completion time. The Service Advisor must communicate effectively with customers regarding necessary repairs or maintenance, understand warranty and service/insurance policies, and advise customers on the prognosis of their vehicle. Additionally, the role includes calling customers to set appointments and answering telephones in a timely manner, as well as attending required training and department meetings.

Requirements

High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
Current valid driver’s license
Good reading, writing and math skills
Excellent interpersonal skills and provide outstanding customer service
Ability to work retail hours
Computer proficient

Responsibilities

Meet & greet customers with courtesy and efficiency
Provide an outstanding guest experience
Determine the course of action to take and obtain customer authorization
Write up service needs and give customer accurate estimate for dollar amount and completion time of work
Communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles
Knowledge of warranty and service/insurance policies
Keep customer informed and advise customer of the prognosis of their vehicle
Call customers to set appointments and answer telephones at a timely manner
Attend/complete required training and department meetings