Service Advisor

Smith Ford • Lordsburg, NM

20h • Onsite

About The Position

At Smith Ford, we take pride in delivering dependable automotive care and building long-lasting relationships with our local community. We operate with a simple focus: treating people right, providing honest service, and maintaining a welcoming, supportive dealership culture. We are looking for an organized, customer-focused Service Writer / Service Advisor to join our team. As the primary point of contact between our customers and repair technicians, you will play a key role in keeping our shop running smoothly. If you are a great communicator with strong organizational skills and a drive to help people, we want to talk to you! Previous dealership or automotive service experience is a plus, but not strictly required —we are willing to train the right person with the right attitude and customer service skills.

Requirements

• Strong Communication: Ability to explain technical vehicle concepts in plain, clear language to customers.
• Organized & Multi-tasker: Highly detail-oriented with the ability to handle phone calls, walk-in customers, and paperwork simultaneously.
• Driven & Dependable: Excellent work ethic, problem-solving mindset, and positive attitude.
• Computer Skills: Basic computer proficiency for handling repair order software and scheduling systems.
• Valid Driver’s License: Must have a valid driver’s license with a clean driving record.

Nice To Haves

• Previous dealership or automotive service experience is a plus, but not strictly required.

Responsibilities

• Greet customers warmly, listen carefully to their vehicle concerns, and create detailed service repair orders.
• Act as the liaison between customers and service technicians, clearly explaining diagnostic results, necessary repairs, and maintenance recommendations.
• Provide accurate cost estimates and routine updates on vehicle status throughout the repair process.
• Schedule service appointments and manage workflow to maintain shop efficiency.
• Review completed repair orders with customers and process payments accurately.
• Follow up with customers post-service to ensure satisfaction and build repeat business.

Benefits

• Competitive Compensation: Hourly base pay plus performance incentives based on experience.
• Paid Training: On-the-job training and mentorship to get you up to speed on Ford systems and service processes.
• Employee Discounts: Discounts on vehicle purchases, parts, and service.
• Supportive Culture: Work in a close-knit, respectful local dealership where your contribution directly impacts our success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed