Service Advisor
About The Position
As a Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; and maintaining customer records. You will serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. You will develop estimates by costing materials, supplies, and labor, and calculating the customer's payment, including deductibles. You will prepare repair orders (RO), obtain approval signatures, and enter RO into the service database system. You will communicate additional repair and service needs to the customer based on vehicle inspection and administer the manufacturer warranty for qualifying vehicle repairs. Keeping the customer informed of service specials, completion times, and service expenses is also a key part of this role.
Requirements
- Previous Service Advisor experience, preferred
- Prior experience as an automotive technician a plus
- A team player who is focused on providing exemplary customer service
- Basic mechanical understanding of an automobile
- Acceptable driving record and a valid driver's license in your state of residence
- High School graduate or equivalent, 18 years or older required
Responsibilities
- Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
- Verifying warranty and service contract coverage
- Developing estimates
- Writing repair orders
- Maintaining customer records
- Serving as the communicator and liaison between the customer and technician
- Ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
- Developing estimates by costing materials, supplies, and labor
- Calculating customer's payment, including deductibles
- Preparing repair orders (RO), obtaining approval signatures and entering RO into service database system
- Communicating additional repair and service needs to the customer based on vehicle inspection
- Administering the manufacturer warranty for qualifying vehicle repairs
- Keeping customer informed of service specials, completion times and service expenses
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
