Service Advisor

The Collection • Coral Gables, FL

31d • Onsite

About The Position

Premiere automotive dealership seeking a highly polished, experienced, and customer-focused Service Advisor to join our
team. Our Advisors serve as the primary liaison between discerning clientele and our service department. Strong candidates will possess automotive knowledge, impeccable communication skills, and the ability to provide accurate diagnostic guidance while maintaining the highest standard of professionalism. Some key responsibilities include greeting customers, diagnosing vehicle needs, preparing repair orders providing cost/time estimates, and upselling necessary or required maintenance. This role is ideal for a professional who thrives in a luxury environment and is passionate about delivering an exceptional client experience.

Requirements

• Experience as an automotive service advisor or manager (3+ years) in high-line luxury or exotic dealership
• Exceptional customer service and relationship-building skills
• Strong sales aptitude with a consultative approach and ability to meet sales goals
• Knowledge and experience in using automotive software (CDK, Tekion)
• Proficiency in Microsoft Word, Excel, and Outlook
• Understanding of automotive systems, high-line vehicle terminology and repair processes
• Excellent organizational skills with the ability to manage multiple priorities
• Strong problem-solving skills and attention to detail
• Reliable, punctual, and able to work independently
• Good communication skills with a positive attitude
• Ability to thrive in a fast-paced, performance-driven environment while delivering white-glove service
• Aptitude in resolving issues with a high degree of service awareness
• Ability to multi-task, manage time and take ownership of completed work
• The drive to succeed in a fast-paced, high-touch environment
• High school diploma, GED and/or equivalent trade school experience
• Must be authorized to work in the United States and possess a valid driver license
• Must be able to pass all pre-employment requirements including background check, MVR, and drug screening

Nice To Haves

• Bilingual (English/Spanish) preferred

Responsibilities

• Provide customers with high level service by greeting them, listening to their concerns and accurately identifying and documenting service needs to facilitate proper problem diagnosis.
• Deliver service advice by recommending maintenance and explaining technical issues and advising of outstanding manufacturer campaigns.
• Provide clear, transparent estimates including labor, parts and additional services.
• Prepare and manage repair orders in accordance with dealership and manufacturer standards.
• Review customer needs by communicating them to technicians and then explaining technical repair requirements in a professional and client-friendly manner.
• Coordinate with technicians to ensure accurate timelines and service recommendations.
• Manage workflow by scheduling service appointments and providing updates to customers on the status of their vehicle repair.
• Upsell authorized repairs, resolve concerns and complaints with empathy, and ensure high customer satisfaction
• Communicate with extended warranty providers and body shops to obtain approvals and estimates
• Consistent professional appearance and demeanor
• Polished communication and interpersonal skills
• Manage day-to-day needs and expectations as required
• Ensure manufacturer training is current and up to date

Benefits

• Medical, Dental and Vision Insurance
• Supplemental Benefits: Accident insurance, critical illness, voluntary life, STD, LTD, and more
• 401(k) Plan with an employer match and a range of investment options to assist in planning for retirement
• Paid Time Off (PTO): Flexible PTO to use for personal time or illness
• Vacation: Paid vacation days to recharge and enjoy time away from work
• Holidays: Paid holidays to celebrate with family and friends
• Birthdays: Paid day off to celebrate your special day
• Closed Sundays: Enjoy a day off every Sunday for work-live balance
• And much, much more. Additional perks and benefits to enhance your overall employee experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED