Service Advisor
FOWLER OF WINDSOR INC•Windsor, CO
•Onsite
About The Position
Fowler Kia of Windsor is seeking an expert in customer service to join their team as a Service Advisor. This role requires an individual who is comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians. The ideal candidate will make customers feel welcome and confident that their needs are being met.
Requirements
- Valid Driver's License and MVR acceptable to our Insurance Carrier.
Nice To Haves
- Prefer experience with Kia.
Responsibilities
- Greet service department customers promptly and courteously.
- Listen to each customer and clearly articulate repair needs to technicians.
- Upsell recommended/additional services using low-pressure, high-integrity methods.
- Provide accurate estimates of repair/maintenance costs.
- Adhere to dealership policy on customer vehicle care and operation.
- Follow up on each repair and keep customers informed of progress.
- Inspect repair quality and ensure that all work is complete.
- Notify customers when vehicles are ready for pick up.
- Review and explain repairs and associated costs with customers.
- Perform an active delivery.
- Handle minor customer concerns and complaints.
- Keep Service Manager informed of all problems and potential problems.
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401K employer matching plan
- Paid Time Off
- Volunteer Paid Time Off
- Paid Holidays
- Parental Leave
- Employee assistance program
- Job specific education
- Student sponsorships
- Internships
- Manufacturer and dealership training
- Graduate & Tool Incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
