Service Advisor

Lumberton Kia•Lumberton, NC

10d

About The Position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Requirements

Previous experience as a Service Advisor is a plus but not required.
Good communication and customer service skills.
Computer competency and basic math skills.
Self-motivated with the ability to set and achieve targeted goals.
Organizational and time management skills.
Professional, well-groomed personal appearance.
Strong record of positive customer satisfaction results.
Clean driving record and valid driver’s license.

Responsibilities

Greet customer in a friendly and professional manner.
Listen to customers’ concerns and accurately document their vehicle issues.
Manage service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and attentive service.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Distribute work between technicians according to store policy.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Satisfaction scores at or above company standards.
Maintain good working relationships to foster positive employee relations.
Comply with all company policies, procedures and safety standards.
Other duties as assigned.