Service Advisor
McDonald Automotive•Denver, CO
•Onsite
About The Position
Polestar Denver is pioneering the electric vehicle experience in Colorado, powered by design, sustainability, and innovation. As part of McDonald Automotive, we’re proud to be family-owned while working at the forefront of performance and technology. Based in Denver, our team is shaping the future with care, intention, and purpose.
Requirements
- Valid driver’s licenseand clean driving record
- 1-3years ofprogressiveexperience in auto service is preferred but notrequired
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Ableto work independently
Responsibilities
- Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
- Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
- Consistently follow up with customers for approvals and updates, creating urgency,and trust throughtimelycommunication.
- Collaborate with technicians to ensureaccuratediagnoses and estimates are conveyed to customers.
- Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
- Track performance metrics like sales totals and closing ratios to drive continuous improvement.
Benefits
- Competitive401k / 401k matching
- Medical / Dental / Vision Insurance
- Employee Assistance Program(EAP)-free, confidential counseling
- PTOAccrual
- Health Savings Account
- Flexible Spending Account
- Voluntary Life and AD&D
- Employee Discounted Pricing on Parts, Vehicles, and Service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
