Mercedes-Benz Service Advisor
About The Position
At Mercedes-Benz of Latham, we combine our passion for automotive technology with a dedication to excellent customer service. Our team works tirelessly to ensure every customer’s needs are met with expertise and care. Our shop’s culture is built around teamwork, respect, and a shared love for vehicles and their owners. We value each team member’s contribution and foster an environment where continuous learning and customer satisfaction are at the forefront of everything we do. Prior automotive service knowledge is required for this position. Candidates must possess a strong understanding of vehicle systems, diagnostics, and repair processes to be successful in this role. This is a full-time position, with hours from Monday to Friday, 7:30 AM to 6:00 PM, with rotating Saturday's. The annual salary plus monthly commission range is $60,000 - $100,000, based on experience and qualifications.
Requirements
- Prior automotive service knowledge is required.
- Strong understanding of vehicle systems, diagnostics, and repair processes.
- Excellent communication and customer service skills, with the ability to manage customer complaints gracefully.
- Detail-oriented with strong organizational skills, capable of efficiently managing multiple needs at once.
Responsibilities
- Act as a liaison between the customer and the automotive technicians - clearly communicating customer concerns.
- Provide detailed descriptions of vehicle issues, service requirements, and potential solutions to customers and technicians.
Benefits
- Medical/Dental/Vision Coverage
- Paid Vacation/Sick/Personal Time
- 401K Plan with Employer Contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
