Service Advisor

C. Harper Ford / Kia • Belle Vernon, PA

2d • Onsite

About The Position

The C. Harper Auto Group's Ford/KIA dealership is seeking a highly skilled and customer-focused Service Advisor. The successful candidate will have proven experience in automotive service advising and a valid commercial driver’s license. In this role, the Service Advisor will be the primary point of contact for customers, responsible for accurately diagnosing vehicle service needs, delivering exemplary customer service, and ensuring that all repairs and services meet the highest standards of quality and efficiency. C. Harper represents a diverse array of leading automotive brands across multiple dealerships and has a legacy of over 41 years built on honesty, integrity, loyalty, and charitable giving, treating everyone as part of an extended family.

Requirements

• High school diploma or equivalent is required.
• A valid driver’s license with a clean driving record is mandatory.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Demonstrated experience in an automotive service advisor role (2 years minimum in a similar Service Advisor position).
• Strong proficiency in reading, writing, and speaking English, with the ability to convey technical information clearly and effectively to customers and team members.
• Ability to concentrate and achieve tasks in a fast-paced environment, even when faced with frequent interruptions.
• Excellent multitasking abilities and proficiency in the use of computers and business machines are essential.

Responsibilities

• Engage with customers to thoroughly understand their vehicle repair and service requirements, ensuring a clear and accurate communication of needs.
• Enhance customer satisfaction by building strong, trust-based relationships, ensuring that every interaction reflects our commitment to excellence.
• Uphold and promote the company’s standards for ethical business practices, maintaining a professional image, orderliness, and strong relationships with both employees and the community.
• Monitor the progress of each vehicle under service, ensuring that customers are regularly updated on the status and any changes to the service timeline.
• Drive profitability by maximizing service and repair sales, effectively executing retail promotions, and identifying opportunities for additional services.
• Supervise the work of technicians, ensuring that they adhere to time management best practices, accurate parts ordering, and timely job completion.
• Take a hands-on approach to quality control, overseeing and participating in final inspections to guarantee that all services meet or exceed customer expectations.
• Contribute to the ongoing development and refinement of standard operating procedures, ensuring that our service processes are continuously optimized for efficiency and effectiveness.

Benefits

• Competitive Compensation Packages: pay plans designed to reward excellence, with opportunities to exceed industry-standard salaried pay and commission percentages for advisors who consistently perform above expectations.
• Comprehensive Health Coverage: Full Medical, Dental, and Vision Insurance, including a Medical Insurance Plan Option available at no cost to employees.
• Retirement Savings Plan: 401k Plan with an Annual Company Contribution to help secure your financial future.
• Paid Time Off: Pro-Rated Paid Time Off, starting on your 91st day of employment, to maintain a healthy work-life balance.
• Disability and Life Insurance: Short Term Disability and Life Insurance Coverage at no cost to employees, with additional Buy Up Options available through Aflac & American Fidelity.
• Career Growth Opportunities: fostering professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees