Service Advisor - Ottawa 401
About The Position
We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up. The 401 Group of Companies is privately owned and 100% Canadian with over 40 state-of-the-art facilities. We offer a fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks, personalized coaching, mentoring, and training focused on both individual growth and team success, and empowering you to grow with meaningful career path planning and advancement opportunities.
Requirements
- Excellent customer service skills
- Minimum 1 - 2 years in a customer service role
- Valid G Drivers License
- Able to work flexible hours within our business hours including Saturdays
Nice To Haves
- Auto experience considered an asset
Responsibilities
- Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
- Maintain accurate records by recording problems and corrective actions planned
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications
- Other duties as assigned
Benefits
- Health & wellness benefit enrollment opportunities
- Employee referral bonus opportunities
- Exclusive employee pricing on automotive parts and service
- Special discount at the Blackshop Restaurant and Wine Bar
- Perkopolis Enrollment
- On-site Parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
