Service Advisor

Swickard Lynnwood P, LLC d/b/a Porsche Seattle North • Lynnwood, WA

27d • $50,000 - $150,000 • Onsite

About The Position

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Porsche Seattle North represents one of the world's most revered performance brands -- and a guest base that is passionate, knowledgeable, and holds the service experience to the same standard as the vehicle itself. The Service Advisor who succeeds here doesn't necessarily come from automotive. They come from anywhere great people are taught to communicate with clarity, earn trust, and deliver on their word.

Requirements

• Proven success and experience in hospitality, customer service, or sales -- this is the foundation we hire for at Porsche
• Polished, professional communicator -- Porsche guests are passionate and knowledgeable, and they expect an advisor who matches their standard
• Highly organized with strong attention to detail -- accurate estimates, realistic timelines, and disciplined follow-through are non-negotiable
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning DMS platforms and Porsche service processes -- we'll train you on the brand
• Valid driver's license with a clean driving record
• A hospitality mindset -- every guest interaction reflects the Porsche standard, and you take that seriously

Nice To Haves

• Automotive service advisor experience preferred -- not required

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a white-glove pickup and delivery experience consistent with the Porsche brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Porsche Seattle North with the professionalism, poise, and hospitality the brand and its clientele demand

Benefits

• OTE of $50,000 - $150,000/yr
• Paid Porsche manufacturer and product training -- we'll build your brand knowledge from the ground up
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed