SERVICE ADVISOR

OBRIEN AUTO GROUP • Fife, WA

16d • Onsite

About The Position

Land Rover Tacoma, a dealership part of the O'Brien Auto Group, is currently hiring for a Service Advisor position. The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities. We are looking for a team player who has customer service experience or a sales background. This position is on a rotating schedule. This position has a base salary of $2,000 (based off hours clocked) plus personal commission or state Min Wage, whichever is greater. The percentages start at 5% and go up to 9.5% based off production. Subject to eligibility requirements, we offer the following benefits: Bonuses Vacation – based on hire date and paid based on position Medical/Dental/Vision/RX Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages 401(k) plus company match Responsibilities Include, But Are Not Limited To: Greet customers when they arrive and escort them when they leave Advise customers about warranty protections and potential cost savings Answer questions about service outcome Consult with mechanics about necessary repairs and possible alternatives to expensive work Provide customers with necessary problem/solution information Manage and oversee the service center's workflow and scheduling Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up Attend regular weekly morning meetings Preferred Qualifications: Previous retail sales or customer service experience preferred but not required. Computer experience A charismatic and relatable personality Ability to communicate suitably through email, phone, or in person A desire and drive to be successful with a positive attitude Qualified candidates will have a valid driver's license, clean driving record, and the ability to pass a background check Equipment/Machines/Tools Typically Used: Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools. Chemicals: Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times. Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review. Land Rover Tacoma is an equal opportunity employer and a drug-free workplace. Qualifications

Requirements

• Qualified candidates will have a valid driver's license, clean driving record, and the ability to pass a background check
• Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy.
• Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.

Nice To Haves

• Previous retail sales or customer service experience preferred but not required.
• Computer experience
• A charismatic and relatable personality
• Ability to communicate suitably through email, phone, or in person
• A desire and drive to be successful with a positive attitude

Responsibilities

• Greet customers when they arrive and escort them when they leave
• Advise customers about warranty protections and potential cost savings
• Answer questions about service outcome
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide customers with necessary problem/solution information
• Manage and oversee the service center's workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
• Attend regular weekly morning meetings

Benefits

• Bonuses
• Vacation – based on hire date and paid based on position
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed