Service Advisor
About The Position
At Joseph Auto Group, we are proud to be a locally owned, family-operated business with deep roots in the community. Over the decades, we’ve built our reputation on family values, honest communication, and long-term relationships with both our employees and our customers. Our service drive is fast-paced, high-volume, and supported by a team of experienced technicians, dedicated management, and loyal repeat clientele. We are seeking a driven, professional Automotive Service Advisor who shares our family-first dedication to quality service, excels at transparent communication, and thrives in a high-energy environment.
Requirements
- 1–3+ years of experience as an Automotive Service Advisor / Writer (dealership or high-volume independent shop preferred).
- Strong understanding of general automotive mechanics, factory maintenance schedules, and warranty processes.
- Hands-on experience with dealership management software and texting/update platforms.
- Exceptional verbal and written communication skills; ability to explain complex technical repair issues in clear, accessible language.
- Valid driver’s license with a clean driving record and the ability to pass standard pre-employment screening.
Responsibilities
- Greet customers promptly in the service drive, listen actively to vehicle concerns, and accurately log repair order details.
- Keep customers continuously informed on their vehicle’s repair status—delivering timely, transparent updates via phone, text, or email so they are never left wondering about their car.
- Provide clear repair estimates, explain multi-point inspection results, and obtain approvals for additional recommended maintenance without high-pressure tactics.
- Liaise continuously with technicians to track job progress, manage parts availability, and ensure accurate promise times.
- Follow up with clients regarding warranty coverage, potential delays, and post-service satisfaction to maintain high customer satisfaction scores (CSI).
Benefits
- Competitive base pay plus performance/CSI commission structure
- Comprehensive medical, dental, and vision insurance options
- 401(k) plan
- Paid time off (PTO) and holiday pay
- Ongoing manufacturer training and internal advancement opportunities
- Employee discounts on vehicle purchases, parts, and service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
