Service Advisor / Service Writer

Atlantic Tractor LLC•Pocomoke City, MD

128d•$20 - $24•Onsite

About The Position

The Service Advisor / Service Writer at Atlantic Tractor assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation. This role involves answering customer inquiries about service work, generating repair quotes, and preparing and managing work orders to ensure technicians are productive. The goal is to ensure customer satisfaction and meet departmental budgets and goals.

Requirements

High School Diploma, GED or equivalent experience required.

Nice To Haves

Previous involvement / experience in activities such as sales, service, training or other related work within a mechanical field.
Experience with basic computer functions and accounting practices.
Experience working cooperatively in a team environment.
Excellent Customer Relationship Skills.

Responsibilities

Fields internal and external customer inquiries to the Service Department.
Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.
Updates customer profiles using equipment, hours, or other information from the customer work order.
Provides guidance and generates quotes for customer machine repairs.
Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
Works with the Service Manager to identify and execute continuous process improvements.
Communicates, enforces and monitors effective service department processes to ensure customer satisfaction.
Reviews work orders for completeness and accuracy prior to customer billing prior to Service Manager review.
Maintains a clean work area and performs work in a neat and orderly fashion.
Follows all safety rules and regulations in performing work assignments.
Maintains knowledge of John Deere and competitive products.
Complete other duties as assigned by Service Manager.