Payne Edinburg Main line Service Advisor

Payne Auto Group•Edinburg, TX

19h

About The Position

The Payne Edinburg Mainline Service Advisor will be responsible for assisting customers with their vehicle service needs, providing recommendations on maintenance and repairs, and ensuring customer satisfaction throughout the service process. This role requires strong communication skills, automotive knowledge, and a customer-focused approach.

Requirements

Prior experience as a Service Advisor in an automotive dealership setting
Strong knowledge of Dodge vehicles, including service requirements and maintenance schedules
Excellent customer service skills with the ability to communicate effectively with customers and service technicians
Proficient in using automotive service software systems to schedule appointments, create estimates, and input service recommendations
Detail-oriented with strong organizational skills to manage customer appointments and follow-up communication

Responsibilities

Greet customers and provide a warm welcome to the service department
Listen to customer concerns and vehicle issues, then accurately document and convey this information to the service technicians
Provide recommendations for necessary maintenance and repairs based on vehicle inspections and customer input
Communicate service timelines, costs, and updates to customers in a clear and professional manner
Coordinate with the service team to ensure timely completion of work and quality standards are met
Follow up with customers after service to confirm satisfaction and address any additional needs or concerns
Maintain accurate records of service transactions, customer interactions, and vehicle history in the service database
Stay up to date on industry trends, manufacturer recommendations, and service department processes through training and professional development opportunities.

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