Service Advisor

Fort Collins Nissan•Fort Collins, CO

15d

About The Position

Our Goal at Fort Collins Nissan is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service. WE OFFER: Pay based on experience Medical & Dental Insurance Paid Vacation Closed Sundays Great Work Environment Wonderful Culture RESPONSIBILITIES: Greet customers promptly Uses service lane technology when greeting guests Obtain customer and vehicle information Clearly report all vehicle inspection points to the customer Assists customer needs with maintenance, repairs and recalls. Determine and recommend needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Follows up with client for customer satisfaction. REQUIREMENTS: Are a fast learner Have excellent written and verbal communication skills Have excellent customer service skills Are a team player Are computer literate Have a valid driver’s license QUALIFICATIONS: Proven record of achieving exceptional Customer Satisfaction Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must Above average energy level A desire for a long term career with a growing organization Personal and professional integrity Dealertrack computer experience a plus Weibel Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Requirements

Are a fast learner
Have excellent written and verbal communication skills
Have excellent customer service skills
Are a team player
Are computer literate
Have a valid driver’s license

Nice To Haves

Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Dealertrack computer experience a plus

Responsibilities

Greet customers promptly
Uses service lane technology when greeting guests
Obtain customer and vehicle information
Clearly report all vehicle inspection points to the customer
Assists customer needs with maintenance, repairs and recalls.
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Follows up with client for customer satisfaction.