Service Advisor

Fun Town RV, LP•Cabot, AR

13d

About The Position

The Service Advisor acts as the primary point of contact for customers in the service department, ensuring a seamless and positive experience throughout the repair and maintenance process. This role involves coordinating between customers and service technicians, accurately documenting service requests, and providing clear communication about timelines, costs, and service recommendations. The Service Advisor is essential to delivering exceptional customer service and contributing to the overall success of the dealership’s service operations.

Requirements

High school diploma or equivalent (required); post-secondary education or technical training (preferred).
1-2 years of experience in a service advisor or customer-facing role, preferably in the RV, automotive, or related industry.
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in using service management software and basic computer applications.
Customer-focused mindset with problem-solving abilities.

Nice To Haves

Familiarity with RV systems, parts, and maintenance is a plus.

Responsibilities

Greet customers promptly and professionally, ensuring a welcoming experience.
Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance.
Maintain clear and consistent communication with customers regarding the status of their vehicles, estimated completion times, and costs.
Create and manage repair orders, ensuring all customer concerns and technician notes are accurately recorded.
Work closely with service technicians to ensure repairs are completed efficiently and meet quality standards.
Coordinate warranty work and liaise with manufacturers for authorization as needed.
Provide customers with detailed estimates for recommended services and repairs.
Educate customers on the benefits of additional services, maintenance plans, or upgrades.
Promote service specials and dealership programs to enhance customer value.
Ensure a high level of customer satisfaction by addressing concerns promptly and professionally.
Follow up with customers post-service to ensure their needs were met and gather feedback for continuous improvement.
Maintain accurate records of customer interactions, repair orders, and service history.
Process payments and ensure proper documentation for completed jobs.
Monitor service schedules to ensure efficient workflow and timely completion of jobs.