Service Advisor

WESTERN TRUCK PARTS & EQUIPMENT LLC•Stockton, CA

14d

About The Position

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees. Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. This position will be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Requirements

18 years of age.

Nice To Haves

High school graduate, GED, or 1 year of work experience.
Commitment and desire to learn medium and heavy-duty truck repair trade.
Ability to calculate figures, write detailed work orders, and speak effectively before groups of people.
Strong organization, customer service, and communication skills.
Intermediate knowledge of Microsoft Excel, Word, and Outlook.
Dependable team player with a positive attitude.

Responsibilities

Collect details on customer complaints and expectations.
Perform vehicle walk around inspections and verify vehicle information.
Perform on the spot vehicle diagnostics, review service history, and recommend additional service needed.
Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
Write up customer’s vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer’s signatures.
Establish “promised time” based on shop workflow and communicate with foreman.
Establish customer’s method of payment and obtain credit approval, if necessary.
Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.