Service Advisor
About The Position
Audi Oakland serves a passionate, knowledgeable guest base in one of the Bay Area's most dynamic markets. Audi drivers care about the brand, the performance, and the experience -- and the Service Advisor who earns their trust becomes an indispensable part of why they stay. No automotive experience required; we hire for mindset and hospitality, and train the brand knowledge. Audi Oakland is a store where a hospitality-first mindset and a professional standard translate directly into a high-earning, long-term career. Audi guests are loyal to the advisors who take care of them -- and building that loyalty starts from day one with how you show up, communicate, and follow through.
Requirements
- Service advisor experience preferred -- not required. Hospitality, sales, retail, or other guest-facing backgrounds are strongly encouraged to apply
- Reynolds & Reynolds experience a significant plus -- familiarity with R&R is a real advantage in this role
- Polished, professional communicator -- Audi guests are enthusiastic and informed, and they appreciate an advisor who matches that energy
- Highly organized with strong attention to detail -- accurate estimates, realistic timelines, and disciplined follow-through are non-negotiable
- Self-motivated with a genuine drive to serve people well and grow your earnings
- Comfortable learning DMS platforms and Audi service processes -- we'll train you on the brand
- Valid driver's license with a clean driving record
- A hospitality mindset -- every guest interaction reflects the Audi standard and you take that seriously
Responsibilities
- Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
- Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
- Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
- Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
- Identify and present additional service recommendations that protect guest safety and vehicle performance
- Deliver a white-glove pickup and delivery experience consistent with the Audi brand standard
- Maintain accurate records in the DMS and uphold all documentation and compliance standards
- Represent Audi Oakland with the professionalism, expertise, and genuine hospitality the brand and its guests expect
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
