Service Advisor

Valley Ford of Columbus • Columbus, OH

1d

About The Position

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Valley Truck Centers is a family-owned and operated company that was founded in 1964. Our company has grown to more than 12 rooftops, including multiple OE vehicle lines, Body Upfit companies, and Rentals. Our success results in our continuous drive to deliver excellent customer service and our commitment to our employees. We are a career-minded company that currently employs multiple 20 years plus employees to date.

Requirements

• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Nice To Haves

• Previous experience at a Ford dealership is a plus

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• 401(k) and 401(k) matching upon 1 year of service
• Group Health, Vision, and Dental insurance (50/50 Employer/Employee split)
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discounts
• Employee Team Member Programs
• Paid time off
• Parental leave
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED