Service Advisor

Paretti Imports • Metairie, LA

6h • Onsite

About The Position

Paretti Jaguar Land Rover New Orleans is a family-owned organization with 90 years of history in the New Orleans area. They are seeking an experienced Service Advisor to join their customer-focused team. The ideal candidate will be "relational" rather than "transactional" with clients. Jaguar and Land Rover are described as iconic British brands known for desirable vehicles. The company culture emphasizes finding solutions, genuine engagement, dedication to the community, and a family atmosphere with strong customer bonds.

Requirements

• At least 5 years of experience as a Service Advisor in an automotive or related industry is required.
• Knowledge of Automotive Service Repair, Brake Repair, Diesel Engine Repair, Tire Service, Preventive Maintenance, Electrical Vehicles and Suspension Systems is required.
• Great attitude with a high-energy, out-going personality with experience in developing relationships.
• Excellent communication and customer service skills
• Strong problem-solving abilities
• Can work in a fast-paced environment, organized and can manage time efficiently.

Nice To Haves

• Luxury Dealership Experience is Preferred.

Responsibilities

• Greet each Client in a prompt, courteous and enthusiastic manner 100% of the time and never differentiate between client that is paying for service and warranty service.
• Serve as the liaison between the Clients (collecting accurate and relevant data) and Technicians (providing each with necessary updates); ensuring the customer's needs are understood by the Technician and the needs and recommended service/repairs are understood by the Customer.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, entering RO into service database system.
• Communicate with technicians to ensure timely completion of repairs
• Keep customers informed of the status of their vehicle repairs
• Process payments and handle customer inquiries

Benefits

• Competitive pay and benefits package, commensurate with experience.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Employee discounts on vehicle purchases and services.
• Factory Training and Certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees